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‘It’s fragmented’: British Columbia Seniors Advocate Office report suggests loopholes in collecting information on elder abuse

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It is not known how many of these calls came from the interior region.

“With the way we’re collecting our data right now, I’m not in a position to break that down and say reliably, ‘This is what is experienced in Interior Health, this is what is experienced in the Kamloops area. “BC Seniors Advocate Isobel said Mackenzie.

When a person calls to report elder abuse or self-neglect, the call may be received by an organization, which determines which the caller (who may be the vulnerable person or the affected friend) should contact. another organization.

The Seniors Advocate Office claims that callers are given so many phone numbers that it often leads to missed references or the caller choosing not to call back. When a report of concern about an individual is received by multiple organizations such as the police or a health authority, the result is disjointed information.

“Everything is shattered into pieces. It’s fragmented. Everyone has their different systems, everyone has their different definitions, everyone has their different data collection systems and they don’t talk to each other, ”Mackenzie said.

On the flip side, Mackenzie said the private sector, like licensed care homes, appears to offer strong and standardized documentation. Regulations under the Community Care Assisted Living Act and the Hospital Act require nursing homes to report critical incidents, allowing the Seniors Advocate Office to track them.

The BC Care Providers Association says it can monitor and report incidents because there are always people around residents.

“The regulations are very prescriptive. You could have license inspectors come in at all times to make sure everything is being done as it should, ”said CEO Terry Lake.

Mackenzie said the regulation of licensed care homes made the information clear.

“Are things going on in nursing homes? Absoutely. But there is a good system to capture that and allow us to report annually on what’s going on, what the incidents have been, ”she said.

Mackenzie wants the government to create a concise seniors aid agency. Not only would this be a clear way for the public to report cases of neglect and abuse, it would also allow the province to improve care for the elderly.

“A central place where these cases, where admission occurs, are managed, tracked, and from which reports are issued,” Mackenzie said.

To read the full report on elder abuse and neglect, click here.


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